Free Shipping

The Free Shipping statement appears on many locations of our website. Free shipping is available when the items you are purchasing are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the United States will have additional shipping charges applied. Please note that not all of our products are eligible for free shipping.

How long does it take for my order to arrive?

Wheels only: 4-7 business days
Tires only: 3-7 business days
Wheel & Tire Package: 14-21 business days
In-stock items should follow these timelines closely but please keep in mind that these are estimates, not guarantees. Ceramic coating may add 2-3 business days.

Will I need to sign for my order when it is delivered?

This will depend on what you ordered! For orders like wheels only or accessories, USPS or UPS will deliver these to your location without signature and you can follow the progress with their easy to follow tracking. For freight shipments like wheel and tire packages, the shipment will require a signature most of the time. If your shipment does not require a signature, we will notify you while the order is still in our warehouse to give you time to prepare for your delivery.

Are liftgates included with shipping?

No, the package can be broken down and inspected while unloading each tire by rolling it off the delivery truck individually. If you do require a
lift gate, please reach out to us using the Contact Us Page (https://tireswheelsdirect.com/contact-us) and we can confirm pricing with the freight
company for this additional service.

Can I ship my order to a business address?

Yes! Be sure to include the business name in the shipping address details during checkout as the carrier will need the business name to
complete delivery.

Can I ship my order to a PO address?

We are unable to ship items to PO Boxes unless it is only a smaller item like clothing or only lugs. If you provided a PO Box address for a wheel, tire, or suspension order, one of our team will be reaching out to you to update your shipping address to a physical location.

Can I ship my order to APO or FPO military addresses?

APO/FPO/DPO: We will work with you to try to complete this order but we can only ship to these types of addresses on a case-by-case basis.
Additional shipping charges apply to anything shipped outside of the US (lower 48)
Contact Us (https://tireswheelsdirect.com/contact-us/) with your shipping address and order description so that one of our experts can put
together shipping details on this order.

Do you ship internationally?

We’re thrilled to ship our products worldwide, serving customers from Canada to Australia and beyond. Please keep in mind that our standard Tires Wheels Direct shipping covers freight within the 48 contiguous states unless specified otherwise. If there are any additional fees like brokerage or duties, they will be collected locally and are not included in the price you paid. Occasionally, we may temporarily suspend shipping to specific countries like Russia or Mexico due to issues related to fraud. If you have any questions about international shipping, feel free to ask before placing your order. We’re here to help!

What about duty fees?

For international customers, it’s possible that your government might apply duties or taxes when your product arrives. We want to be transparent and let you know that Tires Wheels Direct doesn’t cover these additional taxes and fees. It’s essential for you to do a bit of research and understand these potential costs as we, unfortunately, don’t have the resources to provide exact quotes for them. Similarly, as an international customer, you might also be subject to additional brokerage fees, taxes, and duties, which we cannot cover. We just want to ensure you’re aware of these possibilities and make informed decisions. If you have any questions about these matters, feel free to ask, and we’ll be happy to help!

International Shipping Disclaimer

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for
importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs,
and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal
or customs office for more information. It is your full responsibility to verify the customs, duties, charges, and procedures in your country prior
to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Shipping Terms
Tires Wheels Direct is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been
dispatched.
Tires Wheels Direct cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The
customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Tires Wheels Direct is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

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