Shipping

The Free Shipping statement appears on many locations of our website. Free shipping is available when the items you are purchasing are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the United States will have additional shipping charges applied. Please note that not all of our products are eligible for free shipping.

Wheels only: 4-7 business days
Tires only: 3-7 business days
Wheel & Tire Package: 14-21 business days
In-stock items should follow these timelines closely but please keep in mind that these are estimates, not guarantees. Ceramic coating may add 2-3 business days.

This will depend on what you ordered! For orders like wheels only or accessories, USPS or UPS will deliver these to your location without signature and you can follow the progress with their easy to follow tracking. For freight shipments like wheel and tire packages, the shipment will require a signature most of the time. If your shipment does not require a signature, we will notify you while the order is still in our warehouse to give you time to prepare for your delivery.

No, the package can be broken down and inspected while unloading each tire by rolling it off the delivery truck individually. If you do require a
lift gate, please reach out to us using the Contact Us Page (https://tireswheelsdirect.com/contact-us) and we can confirm pricing with the freight
company for this additional service.

Yes! Be sure to include the business name in the shipping address details during checkout as the carrier will need the business name to
complete delivery.

We are unable to ship items to PO Boxes unless it is only a smaller item like clothing or only lugs. If you provided a PO Box address for a wheel, tire, or suspension order, one of our team will be reaching out to you to update your shipping address to a physical location.

APO/FPO/DPO: We will work with you to try to complete this order but we can only ship to these types of addresses on a case-by-case basis.
Additional shipping charges apply to anything shipped outside of the US (lower 48)
Contact Us (https://tireswheelsdirect.com/contact-us/) with your shipping address and order description so that one of our experts can put
together shipping details on this order.

Yes! From Canada to Australia and everywhere in between, we frequently ship to countries all over the world. Please note that unless otherwise
specified, SD Wheel shipping covers freight only within the 48 contiguous states. If applicable, additional fees (brokerage, duties, etc.) are
collected locally and are not included in the price paid. In rare cases, we have temporarily suspended shipping to certain countries, like Russia
or Mexico, depending on frequency of fraud based issues.
Have international shipping questions? Please ask prior to ordering.

If you’re an international customer your government may charge duties or taxes when the product arrives. SD Wheel does not pay for these
additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to
quote these additional costs.
Please note that if you’re an international customer your government may charge duties/taxes/brokerage when the product arrives. SD Wheel
does not pay for these additional brokerage, taxes, and fees.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for
importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs,
and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal
or customs office for more information. It is your full responsibility to verify the customs, duties, charges, and procedures in your country prior
to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Shipping Terms
 Tires Wheels Direct is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been
dispatched.
Tires Wheels Direct cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The
customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
 Tires Wheels Direct is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

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